This one goes without saying: the best way to manage negative reviews is to prevent them in the first place. The easiest way? Consistently deliver 5-star service and products. But even when you and your team go above and beyond, it’s impossible to please everyone all the time. Sometimes, people just want to feel heard, acknowledged, and offered a solution—before they turn to a public platform to vent. That’s where Top Ratings Reviews can make a big difference.

Our platform gives you the ability to capture customer sentiment before it goes public. If a customer provides a star rating on your review landing page that falls below a number you set (e.g., under 4 stars), they’ll automatically be redirected to a private feedback page. This gives them the opportunity to share their thoughts directly with you rather than going straight to Google, Facebook, or other public review sites.